ReelMorph Refund Policy

One-time credit purchases

ReelMorph sells one-time credit packs. There is no subscription or automatic renewal. Purchased credits expire 365 days after they are added to your account. Checkout is processed by Waffo Pancake and its payment partners.

Automatic credit returns

The creator displays the credit cost before you submit a generation. If the provider confirms that a generation failed for a technical reason, ReelMorph automatically returns the credits consumed by that task to your account. This is a credit return, not a cash refund of the credit pack.

A task whose provider outcome is still uncertain remains pending while ReelMorph checks its status. We do not automatically resubmit or refund an uncertain task because doing so could create and charge for a duplicate generation.

Credits are not automatically returned when:

• the generation completed but the style, likeness, motion, audio, or other creative qualities did not meet personal expectations;
• the input was inaccurate, low quality, unauthorized, or contrary to the Terms of Service;
• a completed provider link expired before you downloaded the result; or
• you deleted, lost access to, or stopped using your account.

If a task is marked completed but its result cannot be opened, submit a support ticket with the task identifier so we can check the provider record.

Purchase refund requests

You may request a refund of a credit-pack purchase within 7 calendar days of payment if none of the credits from that purchase have been used. We also review duplicate charges, confirmed payment where credits were never delivered, unauthorized transactions, and refunds required by applicable law.

Once any credits from a pack have been consumed, the pack is generally not eligible for a cash refund, except where required by law or where ReelMorph confirms a payment or fulfillment error. Expired credits have no cash value and are not refundable solely because they expired.

Approved refunds are returned through the original payment method. Corresponding unused credits are revoked. Bank and payment-provider processing times are outside ReelMorph's control. Currency-conversion differences, bank fees, or taxes are handled according to the payment provider and applicable law.

How to request a refund

Sign in and open a support ticket, or email support@reelmorph.app from the address used for the purchase. Include:

• your order number;
• the purchase email and date;
• the reason for the request; and
• the relevant task identifier, if the request concerns a generation.

Do not send card numbers, card security codes, passwords, private keys, or copies of identity documents by email. We may request limited additional information through a secure channel to verify ownership of the account or payment.

Chargebacks and contact

Contact us before opening a payment dispute so we can investigate fulfillment and task records. This does not limit any right you have under applicable law or card-network rules. Fraudulent or abusive disputes may lead to account restrictions.

Questions about this policy can be sent to support@reelmorph.app.